Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Afialytics (“Afialytics,” “we,” “us,” or “our”) concerning your access to and use of our websites, applications, APIs, documentation, and related analytics services (collectively, the “Service”).

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization. If your organization has a separate written agreement with us (for example an order form or master services agreement), that agreement controls where it conflicts with these Terms.

Please also read our Privacy Policy, Data Use Policy, and Security page. Together they describe how we handle personal data, Customer Data, and platform safeguards.

Afialytics is a governed analytics platform. It helps organizations connect cloud and warehouse data, publish semantic models, ask questions with Oma and related agents, and build reports and dashboards with access controls.

We may add, change, or discontinue features. Early access, beta, or evaluation features may be labeled as such and are provided as-is for evaluation, may change without notice, and may not be suitable for production reliance.

You must be at least 18 years old (or the age of majority in your place of residence, if higher) to use the Service. The Service is directed to organizations and professionals, not to children.

You must provide accurate account information and keep credentials confidential. You are responsible for activity under your accounts and for promptly notifying us of unauthorized access at [email protected].

Organization owners and admins may provision members, assign workspace access, and manage roles. You are responsible for ensuring that people you add are authorized to access your organization’s data.

“Customer Data” means data you or your organization connect to the Service from warehouses, files, or other systems you control, including schemas, metadata you store in models, query results generated for your workspaces, dashboards, reports, prompts, and related artifacts.

As between you and us, you retain all rights in Customer Data. You grant us a limited license to host, process, transmit, and display Customer Data solely to provide and secure the Service, prevent abuse, comply with law, and as otherwise described in our Data Use Policy.

You represent that you have all rights and lawful bases needed to submit Customer Data to the Service, including personal data of individuals in Nigeria or elsewhere. You must not use the Service to process data you are not permitted to process.

Except as agreed in writing, we do not claim ownership of your semantic models, reports, or dashboards. Platform software, branding, and underlying technology remain ours.

Features such as Ask Oma, OmaIQ, Oma Modeler, and related agents may generate plans, answers, drafts, or suggestions (“Outputs”) from your prompts and workspace context (“Inputs”).

Outputs can be incomplete, incorrect, or misleading. You must review Outputs before relying on them for business, financial, operational, or legal decisions. You are responsible for how your organization uses Outputs.

We process Inputs and Outputs to deliver the feature you requested, to keep the Service safe and reliable, and as described in the Data Use Policy. We do not use Customer Data from your connected warehouses to train foundation models for unrelated customers unless you have expressly agreed otherwise in writing.

Except where prohibited limitations are unenforceable under applicable law, you must not:

• Reverse engineer, bypass, or interfere with security, tenancy, or access controls;
• Probe, scan, or attack the Service, or attempt to access another customer’s tenant or data;
• Resell, rent, or provide the Service to third parties except as expressly allowed;
• Use the Service to violate Nigerian law or other applicable law, including privacy, intellectual property, cybercrime, export, sanctions, or anti-corruption rules;
• Upload malware, or content that is unlawful, harmful, or infringing;
• Use the Service to build a competing product by systematically extracting non-public platform behavior or content;
• Misrepresent your identity or affiliation, or abuse invitations, trials, or access requests;
• Submit regulated categories of data (for example certain health, payment-card, or children’s data) unless we have expressly agreed in writing that the Service is appropriate for that processing.

We may offer evaluation access, waitlist or invitation-based onboarding, or a time-limited organization trial. Trials may be modified or ended at our discretion, subject to any commitments we make in writing.

Commercial pricing is sales-led unless we expressly enable another path. Fees, seats, term, and payment terms are set in an order form, invoice, or other commercial agreement with us. Taxes are your responsibility except taxes on our net income.

If fees are unpaid when due, we may suspend access after reasonable notice where practicable. Suspension for non-payment does not waive amounts owed.

Each party may receive non-public information from the other (“Confidential Information”). The receiving party will use Confidential Information only to perform under these Terms and will protect it with at least reasonable care.

Confidential Information does not include information that is public through no fault of the receiving party, independently developed, or rightfully received from a third party without duty of confidentiality. Disclosure required by law is permitted with notice where legally allowed.

The Service, including software, interfaces, documentation, and branding, is owned by Afialytics and its licensors. No rights are granted except as expressly stated.

If you send feedback or suggestions, you grant us a perpetual, worldwide, royalty-free license to use that feedback to improve the Service without obligation to you.

The Service may integrate with cloud warehouses, identity providers, embedding hosts, or other third-party products you choose to use. Those products are governed by their own terms. We are not responsible for third-party services you enable.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” AFIALYTICS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE OR OUTPUTS WILL BE UNINTERRUPTED, ERROR-FREE, OR MEET YOUR REQUIREMENTS.

Nothing in these Terms excludes liability that cannot be excluded under the laws of the Federal Republic of Nigeria.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AFIALYTICS AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR, IF YOU ARE ON A FREE TRIAL OR HAVE PAID NOTHING, ONE HUNDRED THOUSAND NAIRA (NGN 100,000)).

These limits apply to the fullest extent permitted by Nigerian law and do not limit liability for fraud, death or personal injury caused by negligence, or other liability that cannot be limited.

You will defend and indemnify us against claims, damages, and costs (including reasonable legal fees) arising from your Customer Data, your misuse of the Service, or your violation of these Terms or applicable law, except to the extent caused by our willful misconduct.

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, create risk to the Service or other customers, fail to pay fees when due, or if required by law.

Upon termination, your right to use the Service ends. We may delete Customer Data from active systems after a commercially reasonable period, subject to legal retention needs and our Data Use Policy. Sections that by nature should survive (including ownership, confidentiality, disclaimers, limits of liability, indemnity, and governing law) survive termination.

We may update these Terms by posting a revised version with an updated effective date. Material changes will be highlighted on this page and, where appropriate, communicated to account contacts. Continued use after the effective date constitutes acceptance, except where Nigerian law requires a different method of consent.

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law rules.

The courts of Nigeria have exclusive jurisdiction over disputes arising from these Terms, subject to any mandatory consumer protections that cannot be waived. Parties will first attempt good-faith negotiation for thirty (30) days before litigation, except for claims seeking urgent injunctive relief.

These Terms are the entire agreement regarding the Service, except for separate commercial agreements. If a provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization or sale of assets. Notices to us may be sent to [email protected].

Questions about these Terms: [email protected]. Privacy questions: [email protected]. Security incidents: [email protected].